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Read/WriteWeb -
11 hours and 35 minutes ago
In a recent conversation here at ReadWriteStart we were talking about what readers want
most. Beyond stories about where the latest funding opportunities are found, and beyond wanting
to know what startups are doing that works, we know that sometimes our startup readers just want
some simple practical advice.
Towards that end we've posted many a list. And now it's time for a review. Here are six of our
best lists in abbreviated form. From how not to kill your startup, to public speaking, to funders
to follow, we at ReadWriteStart want to help. If you have ideas for future lists, please post 'em
as comments below.
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6 Approaches to Your
Company Blog
- The Operations Blog
- The Veteran / Inspirational Blog
- The Prediction Blog
- The Research Blog
- The Community / Advocate Blog
- The Coolhunter Blog
Kevin Rose's
10 Tips for Entrepreneurs
- Just Build It
- Iterate
- Hire Your Boss
- Demand Excellence
- Raising Money
- Hack the Press
- Invest in Advisors
- Connect With the Community
- Leverage Your User Base to Spread the Word
- Analyze Your Traffic
6 Great Approaches to
Public Speaking
- How Not to Suck at a Group Presentation LA-based investor Mark Suster
- Guy Kawasaki wrote this rule for PowerPoint
- How to Present While People are Twittering: Presentation trainer Olivia Mitchell
- Uncovering Steve Jobs' Presentation Secrets: Business Week columnist Carmine Gallo
- The Lessig Method: :Lawyer and activist Lawrence Lessig
- Joseph Campbell's The Hero with a Thousand Faces
10
Principles For Not Killing Your Startup
- This one's obvious - watch your cash flow.
- Spot a real problem and concentrate your efforts on solving it.
- Identify your target market(s) and collect market feedback early on.
- Design and develop a minimum viable solution as fast as possible.
- Surround yourself with dedicated, effective people.
- Read Crossing the Chasm. Appreciate the difference between early adopters and mainstream.
- Consider other sources of competitive power than just technological sophistication.
- Have a plan for cutting through market noise.
- Invest time in selecting and testing a business model.
- Be creative and resourceful in meeting your objectives.
5 Great
Blogs For Funding Advice
- BOTH SIDES OF THE TABLE @msuster
- PAULGRAHAM.COM
- A VC, @fredwilson
- VENTURE HACKS, @venturehacks
- VENTURE BLOG, @ventureblog
10
Things to Be Clear About Before You Start a Company
- Is this your first venture?
- Are you really an entrepreneur?
- Does your venture involve something you understand really well?
- Can your mother understand the value proposition?
- Can you see the right wave?
- What does your startup want to be when it grows up?
- Starting a company is hard and filled with uncertainty.
- Get a partner or fly solo?
- Would you refuse a well-paying job to do this?
- Can you raise appropriate financing?
Photo by Wiki
Commons.
Discuss


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Read/WriteWeb -
12 hours and 53 minutes ago
Panda Security is
reporting a second incident of malware on Vodafone's HTC Magic, a Google Android smart phone.
it provide a clear example for how smartphones are prime targets to become botnets once connected
to a user's personal computer.
The incidents provide real-world examples of how companies can inadvertently spread malware. It
also raises questions about the quality assurance testing done by manufacturers and the carriers.
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After the first
discovery earlier this month, Vodafone said it was an isolated incident. But two days later
the company announced the HTC Magic would be
discontinued. Vodafone also deleted questions about the issue from its forums.
A Panda employee discovered the "Mariposa," virus after connecting it via USB her PC. Her Panda
Cloud Anti-Virus software detected the malicious code, revealing that the smart phone was
infected and spreading the virus to the PC.
Mariposa is a program that turns infected machines into botnets. it has infected more than 13
million computers, stealing credit card and bank log-in information.
In the second incident, an IT security expert who had bought the phone learned about the virus
discovery. He decided to test his phone, using AVG anti-virus protection. Sure enough, his device
also showed it had malware on it.
According to Panda Security:
This guy had also purchased an HTC Magic direct from Vodafone's official website the same week
as my co-worker. He hadn't connected the phone to his PC yet, but as soon as he saw the news
hurried back home, plugged it in via USB and scanned its memory card with both MalwareBytes and AVG
Free. Lo and behold, Mariposa emerged again, exactly in the same way as in our original finding.
The HTC Magic has historically been sold in Europe.
Discuss


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Read/WriteWeb -
14 hours and 10 minutes ago
Currently, your contacts live in address books that are distributed all over the Internet
and your desktop. Because of this, chances are that you have numerous address books on the web
that are often "inconsistent and disjointed." Contacts, a new Mozilla Labs project, wants to put an end to this. The Contacts
addon creates a local databases for all your email and Twitter contacts that can then be used by
your browser and any website that supports Contacts' API.
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Thanks to this, you can now import all your Gmail contacts to the local database and use this
contact info to autocomplete forms anywhere on the web. You can also import data about your
Twitter friends and if you are on a Mac, you can import your local address book as well. Contacts
will also import avatars from Gravatar whenever they are
available.
Lots of Ambition Beyond Autocompletion
This email autocompletion feature is really just a first step for Mozilla, though. The real
mission of this tool is to give users more control over their own data - a mission that is also
very much in sync with what Mozilla considers its own mission to be these days. When you import
your contacts database on most websites today to check if your friends are already online or to
invite them to the service, you have to trust this service that it will keep this data private.
Once more sites implement Contacts directly into their services, however, you will be able to
control exactly what data a third-party site can access and retain control over this data.
The current version of Contacts consists of four pieces:
- a browser-based database that syncs with your address books. Contacts uses the Portable Contacts format to represent this data in the
database.
- a generic importer system that allows developers to create importers for desktop and
web-based address books
- an email autocompletion feature
- a Javascript API that third-party sites can use to access all of your data (with explicit
permission and the ability to filter the data)
Give it a Try
After installing the addon, you can test both the autocomplete and the tool's export features
here.
Discuss


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Read/WriteWeb -
14 hours and 35 minutes ago
The Web has hit a point where tracking pageviews is useless for
startups.
There was a time when all you needed to succeed on the Internet were lots and lots of eyeballs,
and the best way of measuring those eyeballs was by tracking pageviews (measuring exactly which
pages on a website are viewed by individual visitors). The dot-com crash showed us that the
eyeball-based business model was a failure.
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Since then, startups have moved toward direct monetization strategies such as subscriptions and
virtual goods - and these businesses using these strategies require very different metrics than
an advertising-based business would. Make no mistake, pageviews were valuable metric once, but
their time has passed.
Guest author Tim Trefren is one of the founders of Mixpanel, a real-time Web analytics service that helps companies understand how
users interact with Web applications. He writes about analytics at the company blog.
For startups that sell something, metrics like average revenue per user (ARPU) and customer
lifetime value (CLV) are vastly more valuable than detailed pageview tracking. It doesn't make
any sense to focus on pageviews (an approximation for value) when you can measure the real thing
directly.
There's also a clear pattern in the direction the Web is heading - toward interaction and
responsiveness, and away from separate pages. If you're going for incredible user experience,
on-page interactions are your bread and butter. Can you imagine what a drag it would be if the
page reloaded every time you commented or 'Liked' something on Facebook? It would be awful.
This trend further devalues the pageview as a valid metric. If you have a highly interactive Web
application that spans only a few pages, there's not a whole lot of value in seeing how many
times those pages were loaded. Much more valuable information can be found by tracking the parts
of your application that your users are interacting with the most. The benefits here are twofold:
You can directly measure the things that are important to you, and you gain unparalleled insight
into how people actually use your application.
If Not Pageviews, Then What?
When you're deciding how to incorporate analytics into your strategy, the most important thing is
that you are gathering actionable data. By this I mean that you have to be able to use
the information you gather to make a decision and take action. If you're not going to
use it to make a decision, it's a waste of time to even look at it.
With this in mind, there are a few areas we should focus on: split testing, interaction tracking,
conversion funnel analysis, and click tracking. These methods will give you the information you
need to both improve your conversion rates and your understanding of user behavior.
Just a few years back, your only options were to roll your own analytics or to pay tons of money
to a giant company like Omniture. This left startups in a tough spot, one many startup founders
still encounter today: it's difficult to justify putting a lot of development time into analytics
when it's not your main product, and it's hard for a small company to work with a large sales
organization.
Luckily, the analytics landscape is changing. Many new companies are sprouting up to handle every
aspect of your analytics, freeing you from the need to develop your own internal tools.
Split testing
Split testing involves creating different versions of your site and measuring how the changes
affect user behavior. Your changes can be as small as a different call to action or as large as a
complete redesign. With this data in hand, you can make changes to your website to massively
improve your conversion rates.
What companies do it?
-
Google Website Optimizer is a free
multivariate testing solution. It makes it possible to change a number of different things and
determine the optimal combination of changes.
Conversion funnel analysis
Funnel analysis is a way of measuring conversion rates across multiple steps of user acquisition.
For example, you can measure the rate at which visitors from the front page go to the pricing
page, and then how many continue on to actually create an account. This is an incredibly
important concept to understand, and can be applied to many aspects of your application.
What companies do it?
-
Mixpanel (my company) is a freemium service that provides
funnel analysis and segmentation.
-
Google Analytics has a feature called Funnel
Visualization that provides basic pageview-based funnel tracking.
-
KISSmetrics is a new company with a funnel analysis
product in closed beta.
Click tracking
Click tracking is a great way to measure how effective your website is. Every click a visitor
makes is recorded, so you know which links and buttons are receiving attention. There are a
number of ways to report this data, but the most popular is to overlay an image of your website
with a heatmap of all of the clicks. If your users aren't performing as you expect, you can try
changing the page and continuing the test.
What products do it?
-
ClickTale is a freemium service that can generate click
heatmaps and movies of single visitor sessions.
-
CrazyEgg is a paid service that can generate a few different
reports for your visitor click activity, including heatmaps.
Event tracking
Event tracking is a way of measuring exactly what users are doing on your site. Things like
invites sent, videos played, and user signups all count as events. This functionality will grow
more and more important as the Web grows more interactive.
What companies do it?
-
Kontagent is a freemium service that is focused on Facebook
applications. It can track Facebook-specific events like invites and notifications, among other
things.
-
Google Analytics recently added basic event tracking
to complement its pageview based service.
Measure Relevancy, Not Your Ego
Ultimately, analytics are crucial to online success. If you want to improve your startup, you've
got to be measuring it. It's critical to measure the right things, though - the things that are
actually important to your business, not things merely appeal to your ego. It can be mesmerizing
to watch the unique visitor count go up day-over-day, but this is a dangerous diversion. The era
of eyeballs equaling success is long past, so you should instead be measuring the things that are
truly relevant to your business.
If you're not measuring your visitors yet, I urge you to get your toes wet - track something
small. The conversion rates for the buttons on your front page would be a great place to start.
Is the pageview really dead? What other companies and services are available to help
companies move beyond a pageview-centric mindset? Let us know in the comments
Photo by Iva Villi.
Discuss


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Read/WriteWeb -
15 hours and 35 minutes ago
At the RSA Keynote a few weeks back, Amazon's Security Lead, Steve Riley participated on a panel with other security
leaders of the industry. We were impressed with the openness of all of the participants, and
particularly excited with the new concepts coming from at Amazon. Riley used a term that is being
used within his part of Amazon, the "Think Cloud".
As we understand it from the discussion on stage, a Think Cloud is a "body of knowledge" that is
a real-time information base of Amazon cloud that can be pivoted all the way down to the threads
and individual data concurrency. It would be an index that acts like a control point that helps
define movement of data through a servers and compute tasks. Looking at the journey from the data
point of view, including data about the environment itself and how to repair itself when damaged
and keep data concurrency in tact.
Sponsor
Here's the RSA cloud security
keynote to get a bit of inspiration to benefits of portable (cloud) computing.
In this 30 minute discussion, there are several notable considerations from the contributors on
how cloud security challenge can be thought of as a big opportunity and that perhaps now is time
to debunk the myth that security is not a part of the cloud.
We picked out a few of Riley's comments that we believe are leading towards the idea of the Think
Cloud and why Amazon may be there first.
I/O
Amazon knows it is critical to be able to have good inputs and outputs. And
emphasizes ease of use even more than data portability standards themselves.
Riley described a great use case where an un-named customer used Amazon for compute, another
cloud provider for data processing, SalesForce for crunching, and then pushed the results to
Facebook. Interconnection is happening and applications are already "using all the clouds out
there". In this case, all the way down to the consumer.
When we look at this pattern, it we see parts that mimic the history of web in the enterprise.
Back-end systems moving data around, optimizing, and passing it to the a web portal. And, the
portal demanding "real time" updates for key pieces of data, while relying on batch for others.
We can see that idea of a Think Cloud may come into this pattern to help set boundaries and
checks so that when a piece of data passes through an Amazon, it is returned reliably, ever time.
Perhaps a Think Cloud is a registry that does part of what a smart Enterprise Services Bus does
when registered new applications for master data, that is keeps track of activity.
In a way, we need to solve the cloud-equivalent "floating point" problem in the CPU of
generations past in the computer itself.
On the CPU math co-processor, the question was, "Does it know how to do math correctly every-time
under all conditions?".
Perhaps the question in the cloud may be "Are all my customers still in the database even though
that thread died?", or "Do we have encryption set on every cpu that this user's information is
stored in memory or on disk". Solving that problem of interchange the role the concept of Think
Cloud might lead.
Many legacy applications won't make it to the cloud.
At least, not as-is. Riley comments that "servers are disposable horsepower, they come, they go".
In other words, Since applications sit on top of
servers, and servers are sinking into the cloud, applications will sink or swim based on how they
migrate to this model. So, the first movers are "the rats" that have jump ship as it started to
sink. Follow the rats, or drown.
The tear-down of the server into the n-resource cloud breaks-or-suboptimizes server based
applications in a fundamental way.
Thinking back, this is very similar to web services revolution in the enterprise, where just
because an application can export its data model, doesn't mean it is optimized for web services,
or API level interaction.
We find this almost a reverse-trend to server virtualization, which has expanded the physical
compute space. Perhaps we are finding that there is some new turf to be claimed on where the
cloud reaches and virtualization ends.
We like to think of it as "smart service bus" meets "smart application" on infinite resources.
Infinite, or course, equaling the credit in your PayPal (or other) form of payment collection
required by either, or both parties.
As reported by The
Register's Cade Metz, Microsoft's Steve Ballmer recently pointed out that this is a potential
opportunity with Microsoft and Azure. Where, instead of "only" focusing on infrastructure clouds,
the company is working towards a new programming model, Steve said on March 4, 2010.
"I think Azure is very different than anything else on the market. I don't think that anyone
else is trying to redefine the programming model"
When we look at the services recently in our post, Is Amazon's Computing
Fabric a New Economy, we noted a series of services outside of core computing that start
evolving Amazon quickly down the path of a new development paradigm. Abstracting storage,
network, monitoring, and perhaps in future security, in raw terms gives rise to new opportunities
to bind them back together.
Security is the topic for RSA. Compliance is the reason to get it
right. If the computing model wants to be secure, it needs to know the assets and their
relationships. As reported by Search
Cloud Computing, Amazon's Riley also tipped the audience at RSA that Amazon is weighing in on
encryption as a service offerings. This is another example, where that now Amazon is supporting a
new services such as Virtual Private Cloud, it moves one step closer the knowledge point for all
the key assets, including their peers within the corporate network.
We find this area, as well as certificate management, to be an
area ripe for the type of thinking we see at Amazon. The problem to be solved isn't a better
routine, but is how to apply it tandem with the moving assets and data that is ever changing in
demand.
Perhaps We Needed to Get to Random, to Get to Secure
We wonder if Amazon's Think Cloud is something new, and if so, is a path towards solving the
collision of the major parties in the network. If it joins network, storage, person, and server
resources together, perhaps it is the brains of the next generation Internet.
The winner will be the one that makes it simple, because as Devo on Chatroulette is
proving, demand is asymmetric, and access control is from the eighties.
Photo credit: RSA, Devo, Inc.
Discuss


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Read/WriteWeb -
18 hours ago
At times it feels like the concept of cloud computing
is as ephemeral as a towering cumulus cloud on a summer day. It passes by, changes shape and
looks different to every person who views it. But like those clouds in the sky, there's a lot of
complexity out there, especially as it concerns how data is managed in a multi-tenant
environment.
The issue keeps coming up. First off, there are no existing standards for moving data in the
cloud. Third party vendors like CloudSwitch are providing
ways to "drag and drop," data from on-premise to a cloud environments. But there is just no
standardized way to move information between cloud networks.
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But there are some ways to manage the complexity.
Informatica's David Linthicum wrote a blog post yesterday on the topic. We agree with
Linthicum to some extent but his declarations don't entirely reflect the current reality.
Linthicum outlines some of the inherent issues that come with data integration in the cloud. The
biggest issue comes down to the cloud computing providers. They do not provide syncing back to
the customer's on-premise environment. Linthicum points out that Salesforce.com is the exception to the rule in this regard.
So, according to Linthicum, what should the customer consider?
- Backup: This is the first and foremost issue for Linthicum. You need to have an on-premise
backup in case of cloud computing outages,cloud service providers going out of business or to
prevent the headaches that can happen when the new owner of your cloud computing provider decides
that it's really not interested in that business at all.
- Data Movement: It's the data integration that drives processes between systems that may be in
the cloud or on-premise. How do you manage all this information that may be dispersed over
geographically distant platforms? It's a different world than dealing with systems that exist in
one data center.
We agree to a point but there are lots of various options to these issues. First off, it's often
a matter of what cloud computing platform you choose. The large service providers offer the
safest bet. They are vested in the future of cloud computing and are developing ecosystems that
consist of third-party partners. A number of these partners specialize in cloud-based application
deployments.
And cloud-based security is making advances that make data loss as rare as if the data is
on-premise.
Linthicum does offer some sound advice that may seem more like common sense but it is worth
noting:
"First, consider the overall requirements of the business. Sounds obvious, but many who deploy
cloud computing systems do not have a complete understanding of the overall business requirements.
Second, focus on the holistic architecture, on-premise and cloud-delivered, including how they
will and should exchange data to support the core business.
Finally, select the right data integration technology for the job, and do so only after taking
everything into account. You'll find that there are both on-premise and on-demand options, and in
many instances you may have to mix and match solutions."
There are a lot of options out there. We do not necessarily agree that the hybrid approach is the
best way to go. There is no one formula. Standardizing on the cloud has its advantages.
But, still, the over riding issue is really how data passes between systems. Without standards
for managing data transfer, the issues Linthicum points out will never go away.
Discuss


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Read/WriteWeb -
18 hours and 45 minutes ago
Fair, thorough,
enterprising and in context - that's what we're looking for in the journalism we read, isn't it?
At a time when shallow ranting takes up so much space in public discourse, a new media evaluation
technology offers hope, inspiration and is a lot of fun to use.
NewsTrust is a media technology organization funded by the
Omidyar Network and MacAurthur Foundation. Yesterday it launched a personalized news filtering
tool called MyNews. The tool helps users review the
quality of journalism from all over the web and discover high-quality content they and their
friends might enjoy. A light-weight, crowd-sourced, personalized recommendation engine that adds
value on top of existing content? Sounds like our kind of app!
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When reading content from around the web through NewsTrust, the user is presented with a
well-designed interface through which to review the quality of journalism in question. Users are
prompted to evaluate stories based on things like how well they were sourced, whether both sides
of a controversy were explained and how enterprising the story was. Short and long reviews are
supported and it's easy to review a story in less than 30 seconds if you feel so inclined.
The ability to post links to Twitter and Facebook with a single click means that users who
already share articles around social networks have an opportunity to pause briefly and add
another layer of value by using NewsTrust.
The new MyNews product released yesterday leverages that network of reviewers to draw in a stream
of high-quality links from around the web, on particular topics. In addition to NewsTrust
reviewers, the service also delivers stories discovered and vetted algorithmically and it pulls
links shared by your friends on Facebook and Twitter into the NewsTrust ecosystem. It's one thing
to get a vote of apparent approval from friends sharing links on social networks, it's another to
peruse those links through a lens of community grading for journalistic quality.
The end result is a personalized news reader populated with generally high-quality topical
stories that have been reviewed by other readers. It's a useful product and one that would work
well as a mobile app, where browsing through lots of content of variable quality is less
appealing.
NewsTrust and MyNews aren't for everyone, though. Only so many people will be interested in a
news consumption interface so closely wedded to review activities. Many people will, no doubt,
bristle at the prospect (or reality) of amateurs reviewing the quality of professional
journalistic product. Some will find the site too left-leaning for their tastes. (Though it tries
hard not to be.)
Many people will enjoy MyNews, though, and we suspect everyone who follows social software in
general will find this project particularly interesting. Projects like this may or may not be
able to change the way news producers operate, but the news consumers who use it will likely find
MyNews a helpful way to enrich their time on an otherwise all-too often low-quality web of news
content.
Discuss


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Read/WriteWeb -
19 hours and 47 minutes ago
Google just launched a
new
stable version of Google Chrome, the company's
increasingly popular browser, which introduces a number of new features and more advanced privacy
controls. Chrome will now automatically detect the language of any site you surf to and offer you
to translate the text for you. In addition, Google also added granular privacy controls to Chrome
that allow you to turn off cookies and JavaScript on a site-by-site basis. For now, these new
features are only available in the Windows version of Chrome.
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Read 52 Languages
Starting today, anybody who uses the stable release of Chrome on Windows will see a little bar
appear at the top of the window whenever the browser loads a page that features a language that
is not the default language of your browser install. Google Chrome uses the technology behind
Google Translate to automatically detect and
translate 52 languages. Chrome also gives you the ability to selectively turn this feature off
for those languages you don't need it for.
One interesting aspect of this technology is that the language detection happens in the browser,
while the translation itself happens on Google's servers. As with all automatic translation
algorithms, Google Translate is prone to errors, but it more than good enough to
easily get the basic gist of a new article or blog post.
Better Privacy Controls
In addition to the new translation feature, the new stable release of Chrome also includes a
number of new privacy controls. Through the new "Content Settings" option, Chrome users on
Windows can manage how they want Google to handle pop-ups, plug-ins, cookies, images and
JavaScript code. These new settings, for example, allow you to easily block cookies from some
sites. It remains to be seen, however, if mainstream users will be able to understand these
relatively complicated controls.
What About the Mac and Linux?
With multiple release channels and different schedules for every platform, keeping track of
Chrome isn't easy. While these new features aren't available for Mac and Linux users yet, it's
likely only a matter of time before we will see them on non-Windows platforms. For the time
being, Mac users on the
dev channel should make sure that they have updated to the latest version of Chrome, which
finally brings a usable
bookmarks manager to the OSX version of Google Chrome.
Discuss


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Read/WriteWeb -
20 hours and 16 minutes ago
Google Apps is offering migration for Microsoft Exchange. The service is
free with Google Apps Premiere or Google Apps Education.
Last July, Google Apps began offering migration from IBM's Lotus Notes. Most enterprises are
standardized on either Microsoft Exchange or Lotus Notes, which means that Google now pretty much
can migrate any organization to the cloud. Google also offers connection to Blackberry Enterprise
Server.Google Apps is providing migration for Microsoft Exchange 2003 and 2007.
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Microsoft has very limited capability to offer a cloud-based email
environment. Most of the offerings it provides are locally installed, single-hosting services.
Concerns will wane about cloud security. The ability to offer a cloud-based email environment for
easy access will be the norm, not the exception. But even though Google has a jump, Microsoft
will have its own offering. In the meantime, Google has an opportunity to make another leap into
the enterprise.
This does represent a tipping point for many companies shedding IT assets. The question about
email often comes up when companies consider moving to the cloud. It's an important part of the
migration. In recent weeks, we have seen how email is becoming a foundation for the evolution of
a web oriented, social enterprise. Google Apps Marketplace offers the capability to offer third
party applications that integrate with Google Apps. Email is a critical part of the equation in
this Google ecosystem. It provides a backbone for companies to connect its employees with Google
Apps and the associated third-parties.
The process to migrate looks relatively simple. Through Google Apps, a customer enters their
Microsoft Exchange user name and what it calls "two-legged OAuth," consisting of a consumer user
key and a consumer "secret". They then upload a .CSV file consisting of the email adresses,
calendar and contact information. It is optional what to migrate. For example, an IT
administrator may upload email addresses and contact data but not the calendar. Email service
does not get interrupted during the migration.
This is a compelling offering for companies moving to the cloud. But it's only part of the
equation. Google still needs to prove it is robust enough for the enterprise to migrate to Google
Apps. In the meantime, Microsoft needs to act fast and provide a cloud offering that at least
gives its own community the option to move Microsoft Exchange to the cloud.
Discuss


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Read/WriteWeb -
20 hours and 35 minutes ago
Back in early February, while aboard a red-eye to New York, Dave McClure wrote a long,
humorous, rambling, profanity-laden rant of a blog post that focused on startup business
models. While it makes for an entertaining read, McClure's post is also very insightful and makes
a solid case for why startups should shift from advertising models and instead build their new
businesses on subscriptions and micropayments. Earlier this month I had the chance to visit the
headquarters of ZooLoo, a startup that witnessed this very shift
first-hand with their own business model.
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During my visit I spoke with Aaron Baer, Director of Communications at the Scottsdale-based
ZooLoo, a site that provides individuals with the ability to share and manage content on their
own domain. Like many startups in the past decade, ZooLoo opened for business under an
advertising business model, but eventually caught on to the changing trend McClure evangelized on
his blog.
"[ZooLoo's original model] was an advertising platform, we had a shopping page, we would do
affiliate marketing, you could buy and order prints off of our website - we had a very broad
business model," says Baer. "We discovered that didn't work."
They also realized that it wasn't the model their customers wanted. Under the old model, users
were presented with two options: a free basic service, and a premium service with more features
in an "all or nothing," fashion. Customers complained that they wanted to upgrade and purchase
premium services, but that they weren't willing to pony up the full price for a bunch of other
features they didn't want.
In January, ZooLoo fundamentally changed their business model by creating a storefront through
which customers could pick and choose features on a micropayment level. Now if a user wants to
purchase their own domain name, but doesn't want to pay for ZooLoo's SEO services, they can do
that instead of being forced into picking from a tiered package.
While customer feedback was a substantial motivator for the change, Baer says that potential
investors also played a role in the addition of the storefront. "The investors said, 'You have a
solid product, but I want to see you find a better way to package it, and a better way to sell
it'," he says.
And the change worked. Since adding their micropayment storefront, ZooLoo has seen an increase in
purchases of their premium services. The company is making more money marketing virtual goods in
a micropayment system than they were when they bundled everything together at a higher price and
relied on advertising and affiliate marketing. This is the exact paradigm shift in online
marketing that Dave McClure preaches in his post mentioned earlier.
"Gradually we are discovering that the default revenue model on the internet should probably be
the simplest one," writes McClure. "That is: basic transactions for physical or digital goods,
and recurring transactions (aka subscriptions) for repeat usage."
Without repeat usage, McClure says that the biggest obstacle in the way of getting users on board
with micropayments is that they forget their password. Honestly, if I was asked to login to my
Amazon or PayPal accounts right
now, I would be playing a guessing game with a handful of passwords because I don't use those
services too often. But for iTunes, Google and Facebook - the services
McClure says will be the leaders in eCommerce login in five years - I use those every day, and
surely remember my password.
ZooLoo realizes this too, which is why they foster repeat usage by connecting their services with
Twitter, Facebook, and other popular online social networks. Users can also log into ZooLoo using
Facebook Connect, which eliminates the problem of remembering a less frequently used password.
ZooLoo and Baer are fully on board with this emerging model, and suggest others hop on as well.
"There is this social media bubble forming where all these services are saying, 'We're free, come
use us!', but eventually those services need to make money," says Baer. "We think micropayments
are the next big thing."
Photo by Flickr user r-z.
Discuss


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Read/WriteWeb -
21 hours and 46 minutes ago
Blockbuster is bringing its
OnDemand service to both
Windows Mobile and Google Android phones, starting March 24th with the launch of the T-Mobile HTC HD2 smartphone. On that device,
Blockbuster customers will be able to download and watch new releases directly on their mobile
phones while also gaining access to queue management and movie locator tools similar to those
found in Blockbuster's iPhone application.
The company has also confirmed that they're working on an Android app, which is likely to launch
on the "select Motorola phones" Blockbuster previously hinted at when they partnered with the
handset manufacturer last summer. Motorola is the maker of several popular Android-powered
handsets including the Droid, Backflip, Devour, Cliq and Cliq XT, but Blockbuster won't yet
confirm which of these will be able to utilize the new mobile service.
Sponsor
Focused on Mobile
Although Blockbuster's
annual report to the SEC hints at the company's financial troubles - troubles exacerbated by competitors like Netflix and
the pop-up video rental kiosks from Redbox -
the company has clearly not given up its will to compete. With offerings already available for
PCs, Samsung Blu-ray players, Samsung TV sets and Tivos, Blockbuster's strategy going forward is
attacking the mobile front with full force. In the works is an updated iPhone application, an
Android application (apparently for the Motorola phones, although the company won't directly
confirm this), the Windows Mobile application for the HD2 and the expectation that more carriers
and manufacturers will want to partner with them once they see what the company's mobile apps can
do.
Blockbuster vs Netflix: New Releases vs. Back Catalog
Where Blockbuster differs from Netflix is in its desire to forgo "streaming" in favor of
downloads when it comes to their on demand options. Unlike Netflix's desktop streaming service
and newly announced Silverlight-powered app for Windows Phone 7 Series devices, Blockbuster's OnDemand service for both
desktop and mobile actually downloads content to whatever hardware it runs on. According to Scott
Levine, Blockbuster's VP of Digital, it's not that the company is against streaming per
se - it's just that streaming over 3G is more of a challenge.
Instead of dealing with the network connectivity issues brought on by overloaded wireless
carriers or relegating themselves to putting out a limited "Wi-Fi only" type of application, the
company's mobile apps will actually download the movie a customer rents or purchases to the
handset and protect it using DRM (digital rights management) technology.
This solution allows Blockbuster to serve new releases to their mobile customers as opposed to
the "back catalog" content which is what, for the most part, Netflix's streaming service
currently provides, says Levine.
No Downloads on Apple Devices, but Working On Other Solutions
However, the
technology Blockbuster uses now to serve its movies to mobile devices limits what the company can
offer to iPhone, iPod Touch and soon, iPad users. This is due to the fact that Apple restricts
apps from saving movies to the device's hard drive, Levine explains. When asked if they had plans
to work around these restrictions in order to launch an iPhone/iPad app, he would only say that
the company was "exploring different options" and that they would "love to be there."
For now though, iPhone owners who use Blockbuster's mail service can manage their account with
the mobile
application which will soon be updated with more features. In the new release, there will be
improved remote control options for queue management plus tools that help you determine Blu-ray
store inventory, games store availability and the availability status for movies in your
Blockbuster queue.
More Details on Devices
T-Mobile has just launched the site for the
new HTC HD2 smartphone which lists the Blockbuster service among its many features. The
status of which Motorola phones will include the new mobile app is still unknown but Motorola's Android lineup
includes several devices running different versions of the Android OS. Both the Backflip, Cliq
and Cliq XT come with Android 1.5, but only the Blackflip is upgradeable to 2.1, according to Motorola's website. The Devour runs Android 1.6 and the Droid
runs 2.0. However, Verizon is pushing out the 2.1 update to the
Motorola Droid starting this Thursday.
Discuss


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Read/WriteWeb -
21 hours and 53 minutes ago
Last night, we
asked folks if they'd rather have cash or services (like marketing, development and HR
services) to help their early stage startup grow.
While our readers' responses were pretty evenly split, the split between startups that seek
capital first far outweigh those that seek to make equity-for-services deals. Also, the number of
VC firms (well in excess of 700 in the U.S. alone) is far greater than firms offering services or
a mix of cash and services.
Are we just too used to capital? Are "venture services" firms still too new? Why don't we have
more services-for-equity programs?
Sponsor
The readers we polled last night were about evenly divided when asked if they'd take services
(54%) over cash (46%). However, our commenters last night were overwhelmingly in support of
taking services over cash alone.
"You need money to buy services, and most of the time, since you do not know where exactly to
shop, you overpay or pay for something you do not need,"
wrote commenter Marfi.
Commener Jorge
made a good case for mentor-driven accelerators when he said, "Just getting the cash won't
get me some good mentors[...] The main reason why startups need cash is because the model is
either not clear or not set to work in the short term[...] Just cash ins't enough unless you're
an experienced entrepreneur."
Power commenter Warren Bendetto
spoke to the sometimes arbitrary nature of valuation, saying, "When you're starting out, you
really have no idea what you'll need. You base your anticipated amount of capital you need to
raise based on assumptions and guesstimates that are 99% bullshit.
If you're lucky, you'll raise too much money[...] So you buy servers you don't need, you hire too
many people, everyone gets 36" double LCD monitors, and your kitchen has a vending machine that
spits out free MacBooks.
That's all fun, until you realize that you gave away 80% of your company in exchange for the
funding. By the time you realize that you could have raised less and kept more equity, it's too
late."
Salient points, all.
So, what is it about the magic and allure of VC that keeps startups pitching for more funding
when they might be better served to take services instead?
Chris Wanstrath, founder of the bootstrapped and profitable GitHub, was in the to-VC-or-not-to-VC panel I moderated at SXSW
yesterday. When I asked him if he'd ever considered taking capital to get his business up and
running, he said that he absolutely hadn't. He had instead chosed to make business deals,
strategic partnerships that would allow him to get the goods and services he needed without being
financially dependent on others or having to give up equity.
In that panel, I asked audience members in the packed room how many were currently considering
seeking or were actively trying to secure capital for their startups. Between 80 and 90 percent
of folks indicated that they'd be making the rounds on Sand Hill Road.
I wish I'd had the chance to ask them if VC was still their preferred option after the panel was
over. It seems now that there are more options and alternatives for smart, lean startups to get
further with less reliance on the complicated and sometimes predatory business of venture
capital.
As for why there aren't more venture services firms in existence, some have said it's because
getting the capital to run a VC firm is a heck of a lot easier than building the infrastructure
to offer startups mentorship, office space, and other business-building services.
Do you think there's enough justification - both in terms of demand from startups and in terms of
return on investment for firms - to warrant more of this new breed of startup support? We'd
appreciate your thoughts in the comments, particularly if you're involved in the VC/startup
ecosystem.
Discuss


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Read/WriteWeb -
23 hours and 36 minutes ago
According to a study
commissioned by mobile application store operator GetJar, the
mobile application market will reach $17.5 billion by 2012. By then, the number of mobile
application downloads will have also grown to nearly 50 billion from just over 7 billion in 2009.
Although those numbers may seem high, they line up with other estimates, such as those previously
reported by analysts at both Gartner and research2guidance.
Sponsor
The GetJar study, run by independent consulting firm by Chetan Sharma Consulting, noted that over
the past year, the number of app stores grew from 8 to 38 and that there are even more in the
works. Apple's iTunes store leads the way with a reported 150,000 mobile apps and 3 billion
downloads to date. Google's Android marketplace is growing fast as well, and now has more than
30,000 mobile applications that run on devices like the Droid, the myTouch 3G and the Nexus One,
among others.
However, as Getjar founder and chief executive officer Ilja Laurs told the BBC,
feature phones should not ignored either. "It is almost as if these phones don't exist. We know
smartphones are an extremely important phenomenon, but in terms of consumer mindshare and revenue
share, feature phones represent 90% of the global market compared to 10% for smartphones and data
cards."
He also made the bold prediction that "mobile apps will eclipse the traditional desktop
Internet," even going so far as to say that "mobile devices will kill the desktop."
Just the Stats:
Here are a few other highlights from the report (via Paid Content and TechCrunch):
- The annual growth rate for mobile app downloads is 92%
- By 2012, off-deck, paid apps will be the biggest source of revenue
- In 2009, mobile operators accounted for more than 60% of apps' revenue
- By 2012, mobile operators will account for less than 23% of apps' revenue
- The app store growth (8 to 38 by 2012) is an increase of 375%
- Average app selling price is $1.09 in North America, $0.20 in South America and $0.10 in Asia
- Revenue opportunities in Europe will grow from $1.5 billion in 2009 to $8.5 billion in 2012
- Revenue opportunities in North America will grow from $2.1 billion to around $6.7 billion in
2012
- Apps are most popular in Asia where they account for 37% of global downloads this past year
- Users spent the most for apps in North America where they account for over 50% of revenue
Analysts Agree: Apps are Big Business
A report earlier this year from research firm Gartner predicted that application stores are
expected to generate revenues of nearly $7 billion over the course of 2010. That figure is a
combination of the $6.2 billion spent purchasing the mobile applications themselves combined with
an additional $.6 billion generated through advertising revenues from in-app ads. The Gartner
analysts also predicted that mobile application stores' revenue will grow to $29.5 billion by the
end of 2013.
Another forecast from research2guidance estimated the smartphone application market will grow from
$1.94 billion in 2009 to $15.65 billion by 2013.
Although these aren't exactly apples to apples comparisons, the overall trend is apparent: app
stores are growing rapidly and generating massive revenue streams.
Discuss


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