Societe : WIPRO - Lieu de travail : Paris - Type de contrat : CDI - Salaire : 45 - 70KEuros - Detail : Your mission will be to ensure the quality of services provided to assigned Clients and identify new opportunities for growing the relationship : ? Coordinate the activity and control the quality of the work performed by the Support Engineers in the provision of ASM services and ensure a balanced workload among the support teams. ? Manage change requests and control the development and implementation of approved change requests. ? Pre-sales and sales support. ? Interact with other teams (internal and customer's teams) to identify and clarify requirements or problems, manage conflicts, ? ? Inform the customer about exceptional situations that may impact the daily operations and presents plans to avoid / minimize problems. ? Communicate and report normal activity as well as exceptional situations. ? Discusse plans with peers on the customer side to exploit and detect new opportunities, inform Functional Business Development Manager so as to plan adjustments to service scope or ASM services evolution. ? Assesse client IS current situation and prepare service setup. ? Develop / support the development of SLA's or contracts. ? Anticipate adjustments of the team to accommodate the new reality. ? Control the execution and quality of the work performed and the results produced by the support engineers against SLA as well as against requirements specified or solution identified to problems reported. ? Coache the execution team, provides technical support and know-how and promotes a service attitude, whilst allocated to servicing his / her customer. Your profile : ? 3+ Years of experience in similar position. Experience in Oracle Retail is MANDATORY ? Honours degree related with IT. ? Fluent in English (+ eventually one other language related to specific market / costumer). ? Strong technological knowledge. ? Strong Knowledge on retail business - at least in one area. ? Maturity level on costumer relationship management. ? Focus on costumer's business.

img src="http://media.sporever.fr/sport365/images/resized/block1/144x66_75630.jpg" alt="Monaco : Nkoulou forfait ?" align="left" style="margin: 5px;" /De retour de sélection camerounaise et dÂ’un match en Afrique du Sud, Nicolas Nkoulou pourrait être laissé au repos dimanche face au Mans (15eme journée de L1) selon le site de lÂ’AS Monaco (www.asm-fc.com).img width='1' height='1' src='http://rss.feedsportal.com/c/356/f/4939/s/26a7ff1/mf.gif' border='0'/div class='mf-viral'table border='0'trtd valign='middle'a href="http://res.feedsportal.com/viral/sendemail2_fr.html?title=Foot - Monaco : Nkoulou forfait ?link=http://www.football365.fr/la-une/article_277600_Monaco-Nkoulou-forfait-.shtml" target="_blank"img src="http://rss.feedsportal.com/images/partagez.gif" border="0" //a/tdtd valign='middle'a href="http://res.feedsportal.com/viral/bookmark_fr.cfm?title=Foot - Monaco : Nkoulou forfait ?link=http://www.football365.fr/la-une/article_277600_Monaco-Nkoulou-forfait-.shtml" target="_blank"img src="http://rss.feedsportal.com/images/bookmark.gif" border="0" //a/td/tr/table/divbr/br/a href="http://da.feedsportal.com/r/24192765871/u/89/f/4939/c/356/s/40534001/a2.htm"img src="http://da.feedsportal.com/r/24192765871/u/89/f/4939/c/356/s/40534001/a2.img" border="0"//a

De retour de sélection camerounaise et d’un match en Afrique du Sud, Nicolas Nkoulou pourrait être laissé au repos dimanche face au Mans (15eme journée de L1) selon le site de l’AS Monaco (www.asm-fc.com).